BRITISH HANDMADE BAGS

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Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.
Sorry, but we cannot accept returns that are not returned in their original box.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note we do not refund the original postage amount.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item please contact us at info@umpiehandbags.com.

Shipping
To return your item please post to Umpie, 9 Grammar School Lane, Northallerton, North Yorkshire, DL6 1DA.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.