We operate a returns policy of 30 days after your purchase.
If you return an unwanted item to us within 30 days of receipt, we’ll give you back the amount you paid for the item or offer an exchange, whichever you prefer.
Sorry, we do not refund the postage for your item, only the actual cost of the item.
Sorry but we are unable to offer free returns, you will be responsible for paying for your own postage costs for returning your item.
Your item must be returned to us unused and in the same condition that you received it and if possible in the original packaging.
Please pack your return with the same care & attention as when it arrived with you, we cannot accept a return if the handbag is damaged by unthoughtful re-packing and is, therefore unable to be re-sold.
Once your return is received we will send you an email to notify you that we have received & accepted your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sorry, but we are unable to accept returns or exchanges after 30 days of receipt.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Please post your return using the return sticker provided on the delivery note or post to:
Umpie Handbags, 9 Grammar School Lane, Northallerton, North Yorkshire, DL6 1DA.